Collection of our most Frequently Asked Questions

For your convenience, we’ve listed a few of the questions we see the most. If there’s something you’d like more information about and can’t find it on our site, please get in touch with us for a clear and concise answer.

When is the earliest time I should be booking?

The simple answer to this is as early as possible. Understandably, there may be a reason you need to wait to do so, but we recommend you get everything booked and confirmed as early as you can to save potential issues with unavailability later on.

How long will it take to move everything?

The time it takes for each particular move can differ quite greatly. The factors that need to be taken into consideration are points such as the distance between locations, amount of belongings, and more. When you speak with us at Downards and we know more facts, we can give you a better estimation regarding time.

I have very little time available – can you help with packing/unpacking?

Yes – we provide packing and valet unpacking services for all of our customers. Our team of experienced staff will come to your home and pack everything carefully and systematically, and on arrival to the destination will unpack and set up your entire home for you.

Should I use second-hand boxes or go for new ones?

While it’s clearly a much cheaper option (even free) to obtain boxes that have been used before, it may end up costing you more than you bargained for. Not all boxes have been designed to hold heavy items or for moving purposes, and may fall apart leaving you with broken items. We strongly recommend opting for boxes that have been designed for the job, which we are happy to provide for you as an added option.

We may need to store some of our furniture somewhere. Do you provide storage facilities?

You’re in luck! We are proud to provide totally secure locations where we can store all types of your possessions short or long term. Our storage facilities are free of dust and dirt, so you can be confident they’re safe no matter how long you need us to hold onto them for you.